policies

Hand Stamped Jewelry
I truly hope you will cherish your personalized hand stamped jewelry and keepsakes for a lifetime. Everything is done in the studio, including the website.  Each letter, design, and number is stamped one at a time by hand, not by a machine, thus making each piece truly one-of-a-kind.  The text will not be perfectly aligned or spaced, but this is what makes hand stamped jewelry unique and truly one-of-a-kind.
 
Payment
All major credit cards and PayPal are acceptable forms of payment.  Sales tax will be applied to any orders shipped to Louisiana.
 
Shipping
Please allow up to two weeks from the time payment has cleared for shipment, unless an expedited shipping option was selected.  During peak seasons (Valentine's Day, Mother's Day and Christmas), the shipping time frame may be longer due to our heavy workload.  I do my absolute best to get orders out in a timely manner.  Unfortunately, once an order has shipped, Charmies is not responsible for lost packages or the length of time it takes for USPS to deliver your package. I highly suggest adding insurance to your order.

Domestic Orders:  I ship via USPS First Class Mail, free of charge.  Expedited options available.

International Orders:  I ship via USPS First Class Mail, free of charge.  Traditionally, international orders take 2-3 weeks to arrive upon shipment.  Charmies is not responsible for any custom duties/fees.
 
Order Tracking
You can track your order by clicking the "Track Order" link above to see if your order has shipped. 
 
Gift Certificates
Gift certificates are available.  An email will be sent with your gift certificate code.  Gift certificates can only be used one time so there will be no remaining balance.  Only one gift certificate may be used per order. They do not have a cash value.
 
Sales and Promotions
From time to time, a sale is run requiring a coupn code.  The coupon must be redeemed at the time the order is placed.  Please be careful that you are entering the correct code (check the spacing). If the correct code has been entered, the discount will be applied automatically. If you are not seeing the discount, either the coupon has expired or the incorrect code has been entered. Coupons are not valid on previously placed orders.  Only one coupon code or offer may be used at a time.  All sales/coupons may be modified or terminated at any time without notice.
 
Refunds & Exchanges
All products are designed by hand and are labor intensive. Due to the nature of our product, Charmies does not offer refunds or exchanges. Please contact me within 3 days of receiving your order, if there is an error on my part, and I will get back to you.  If an error was our fault, I will correct the mistake as soon as possible. If you are simply dissatisfied with the piece, no refunds or exchanges will be allowed.  Please note that I reserve the right to judge my own quality.  Please note that items cannot be re-designed or partially refunded under I have received the original piece.
 
Cleaning of Hand Stamped Jewelry
Hand stamped pieces are not waterproof.  To clean your piece, I recommend a polishing cloth (available from our A La Carte section). All sterling silver will tarnish naturally.  Some factors, such as lotions, climate, natural body oils, etc. will cause your piece to tarnish faster.  I highly recommend storing your piece in the airtight plastic bag that is sent with your order.  Sterling silver is not meant to be cleaned by a jewelry cleaner. Only polish your jewelry with a polishing cloth meant for silver.

Privacy Policy
Charmies respects the privacy of our customers.  None of your information will be sold to any third parties.

Still have questions or concerns?
Just contact me via the link at the bottom of the page or click here to contact me.  I am happy to help.